RETURNING ONLINE PURCHASES
A lot of love goes into the design of each Good Vibes activewear, so we want you to love them as much as we do. If you change your mind or an item isn’t right, you can simply request a return for an exchange or online credit.
We cannot offer a refund for a change of mind on Sale purchases. However, you may exchange the item or request an online credit note. Our policy does not exclude or replace your rights given under Australian Consumer Law and regulations.
Please be aware that we cannot place items on hold as exchanges are subject to availability once your return arrives at our head office.
All returns must be in the original condition as sent; the item must not be worn, altered or washed and must have its original tags attached. All items must be returned within 14 days of receiving the order.
We do not refund delivery costs for returns, exchanges and credit notes unless an item is faulty or your order has been cancelled. sass & bide is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us.
Sale purchases carefully as items marked as “Online Outlet” or “Final sale” cannot be returned or exchanged (subject to Australian Consumer Law).
HOW TO RETURN ONLINE PURCHASES
To return your order, please follow the below steps.
Post the parcel back to us. Please get a proof of postage receipt at the post office.
We will email you to confirm we have received your return. Once we receive your return, please allow up to 5 business days for your return to be processed.
We will email you and let you know your return has been processed.
Good Vibes is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us.
If you are returning a faulty, damaged or incorrectly received the item, we will reimburse any reasonable postage or shipping costs where you can provide us with proof of those costs.
RETURNING IN-STORE PURCHASES
If you change your mind about a FULL PRICE item and wish to return it, you may request a refund or exchange for another item or store credit if: you can provide its receipt, it is unworn and in its original condition (not damaged or washed), must have its original tags attached, and you make the return within 14 days of purchase or delivery.
Please also consider sale purchases carefully, as we don’t offer exchanges for sale items and do not offer refunds.
We are also unable to offer returns or store credit or gift cards.
Our policy does not exclude or replace your rights given under Australian Consumer Law and regulations.
HOW TO RETURN IN-STORE PURCHASES
Purchases made in-store can be returned to God Vibes.
Simply present your receipt or proof of purchase in-store, and our store staff will be happy to assist you. Photo identification may be requested and recorded in some circumstances. All returns must be in the original condition. The item must not be worn, altered or washed and must have its original tags attached.
Returns will be accepted on any faulty merchandise within a reasonable timeframe. If an item is faulty or wrongly described, you may request a refund, an exchange for another item, or a store credit. This Policy does not exclude or replace your rights under any applicable law.
If you receive an item that is faulty or wrongly described, please get in touch with us to request a refund, an exchange or store credit. Faulty items can then be sent to us to be assessed by our Quality Management team. Please note this process can take several weeks. This policy does not exclude or replace your rights under any applicable law.
Refunds for faulty or wrongly described merchandise will be processed once Good Vibes has inspected and accepted the return using the original tender type.